Shipping & Delivery

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Asia by ePacket or EMS and in USA by USPS.

You will receive an order confirmation to your provided email address. Please check your junk mail if you have trouble finding it in inbox. 

All orders will be dispatched from our warehouse within 1-3 business days. In peak periods please allow for up to 5 business days for dispatch.

What happens if I entered the wrong address?

If you see any mistakes in the address you submitted, please send us an email immediately with a title 'URGENT' so we can correct it before being shipped out.

It is the responsibility of the customer to ensure personal details such as delivery address and contact details are accurate and correct as once your order has been dispatched, we cannot alter address details and you will be charged the standard applicable postage rate to resend if it is returned to sender.

How do I track my order? 

You will receive a shipping confirmation email as soon as your order is on its way. Tracking can take between 2 – 4 days to update so please be patient.

When will I receive my order?

Here are our current average delivery time to the following countries:

Where will my package ship from?

We are a Gold Coast based small business, however we work with a logistic partner in US / Europe / Asia to be able to ship to multiple countries at an affordable rate. This allows us to provide our customers with a great price point.

Lost or stolen orders

The Hilo shop accepts no responsibility for lost or stolen items that have been confirmed as successfully delivered by the courier. The company does not reimburse or replace orders that have been confirmed as delivered by the courier and are reported lost or stolen.

Have more questions?

If you have any questions unanswered, please email us at hello@thehiloshop.com